What is the impact of SaaS on HR Outsourcing? I have written how BPaaS (Business Process as a Service) might provide a “Silver Lining for HR Outsourcing”.
One of the pioneers of BPaaS is OneSource Virtual, who are well known in the US as one of the largest Workday implementation partners. They recently opened their Derry European Service Centre in Northern Ireland and plan to create 290 jobs by the end of 2017. This is great news for Derry and also for prospective and current Workday customers in the UK and Europe. I am delighted to share a conversation I had with Wesley Bryan, President, COO and Co-Founder of OneSource Virtual, who will be at HR Tech World in London next week.
Tell me a little bit about how One Source Virtual came about and what you do?
OneSource Virtual supports the automated delivery of Business Process as a Service (BPaaS) and supports the delivery of solutions exclusively for Workday. We empower organizations of all sizes by providing Workday deployment, consulting, training and in-application payroll services, benefit administration, finance and accounting outsourcing, and application management services.
It is exciting news about your new Customer Centre in Northern Ireland, why did you choose Derry?
Because we knew the next phase of our business was to launch our UK HRMS and Payroll services, we knew it would be strategically beneficial to have a service centre in that area. After a long selection process, we finally settled on Derry because of its labour market, stellar talent, and the positive relationship its government has on businesses. The talent and workforce in Derry is absolutely unbelievable. We certainly haven’t regretted our decision.
What services will you be providing in the UK this year?
OSV provides UK AMS Consulting, Workday Deployment, UK Payroll and Tax Services, and will be launching an Employee Service Centre that will assist with Workday Helpdesk, Workforce Administration, Benefits Services, Document Management and Administration Services. In the latter part of 2017, we will also be providing AP Processing in the UK.
HR Outsourcing gets a mixed reception due to some tricky relationships in the last 20 years, is BPaaS less risky for organisations?
Absolutely. When BPaaS is used to outsource, we don’t have to go into a company’s system and takeover the maintenance of the software like a traditional BPO. Through BPaaS, a company is able to outsource services within their system of record. This makes it less risky to the customer because their system is already in- house. A customer can decide at any time to bring an outsourced service back in-house and we can make that change without altering their structure.
You have done 870+ Workday projects (initial deployments and add-on engagements). What is the no.1 tip you can give on a successful implementation?
Don’t underestimate the complexity in deploying the software. It is imperative to bring in a partner that can help you design and think through how you will utilize and configure the software.
At what point in the HR software buying/implementation cycle would an organisation consider BPaaS?
Typically and ideally during the buying cycle. The BPaaS delivery model is very different from your traditional BPO service model and if you want a true BPaaS offering, you have to be careful to choose a true multi-tenancy SaaS provider who can deliver a range of services that can be standardized across a variety of customers and ultimately be more cost–effective. If that is important to you, it should be discussed during the buying cycle.
Finally, what do you think is the most exciting trend in HR Tech in the coming years?
What excites me the most is the way systems are being built today. It isn’t uncommon to see various platforms sharing information in real time. For instance you can log in to one platform by using your Facebook credentials. The possibilities with that type of technology are endless because you’re not limited to the information that is only in your database.
This was a guest blog for HRN Blog, "BPaaS Rising – HR Outsourcing in the Cloud"
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